Primary Caregiver User Research

  • User Research
Elderly mother looking at adult daughter while smiling and holding hands.

Who is the primary caregiver?

A close friend, loved one, or trusted adult in the dependent's life. They often live with or check-in on the dependent frequently to ensure their safety and quality of life.

Who is the dependent?

Often an elderly parent or child who needs help managing their healthcare related visits as a patient. They have varying degrees of autonomy and may not be completely dependent on their primary caregiver.

Who is the care provider?

The dependent's doctors, nurses, medical staff and other healthcare institutions. The care provider often works with the primary caregiver to schedule appointments, arrange transportation, or relay medical information.

Research Methodology

  1. General healthcare experiences survey canvas.
  2. 8 user interviews with recent healthcare experience.
  3. Analyze data and identify problem patterns.
  4. Revise and followup survey targeted towards primary caregivers.
  5. Analyze data and identify user pain points.

Key Findings

  • Primary caregivers are powerful medical advocates for their loved ones.
  • Primary caregivers emphasized difficulty with scheduling appointments.
  • Primary caregivers become pseudo medical records between multiple healthcare providers.

Pain Points

  • Appointment scheduling
  • Medical Records

Key Insight

Problems seem to stem from lack of coordination not communication.

Next Steps

  1. Create an as-is experience map.
  2. Research adjacent users like dependents and care providers

What I learned

User research is best conducted by asking the right questions and empathizing with users, not searching for a solution.

Copyright © 2021
Manny Ikomi